1. Kangaroo Help Center
  2. Frequently Asked Questions

Professional Monitoring

Professional Monitoring means that we have a US-based UL-certified Central Station (or Monitoring Center), which is a call center full of highly-trained agents who will dispatch the appropriate authorities based on the alarm signal that we send to them.

Professional Monitoring service offers extra peace of mind: If you do not respond to the alert on your mobile device after a set length of time, a professional monitor will try to contact you. If they are unsuccessful they will request emergency dispatch on your behalf.

Professional Monitoring App Settings

If you are a Kangaroo Complete subscriber you have access to Professional Monitoring and can turn it on and off directly from the app.

  1. Tap the Settings icon in the top right corner of your Kangaroo Security app
  2. Scroll down and tap "Professional Monitoring"
  3. Toggle Professional Monitoring on or off.